[Return Policy]

[Return & Refund Policy]

[Learn about our return policy focused on authenticity verification and fraud prevention in our collectibles marketplace]

[Last Updated: August 29, 2025]

[Quick Actions]

[Start Claim]

Inicie uma nova reclamação de devolução

[Check Status]

Verifique o status da sua reclamação

[Contact Support]

Fale diretamente com nossa equipe

[Policy Overview]

[At PlugZ, we are committed to ensuring authenticity and fairness in all transactions. However, due to the nature of our marketplace — which deals with collectible, high-value, and often one-of-a-kind items — all sales are considered final unless specific conditions related to product authenticity are met.]

[All Sales Are Final]

[By default, PlugZ does not accept returns or offer refunds for:]

[Buyer's remorse]

[Incorrect size selection]

[Change of mind]

[Accidental purchases]

[Each purchase requires an offer or bid to be confirmed manually, and ample time is provided to review details before finalizing.]

[Refund Eligibility: Suspected Inauthentic Item]

[Refunds will only be considered if:]

[The buyer believes that the item received is not authentic, counterfeit, or materially different from the item that was verified and sold.]

[The buyer initiates a refund request within 72 hours of delivery via the official PlugZ support channel.]

[The buyer agrees to return the item to PlugZ for analysis and pays for the return shipping in advance.]

[Contact]

[If you have any questions regarding this policy or need to initiate a claim:]

[support@plugz.market]

[Thank you for being part of a trusted resale ecosystem. We take authenticity seriously — and so should you.]