[PlugZ Authentication System]
[The first marketplace to combine decentralized verification with AI support. Every product sold on PlugZ goes through real physical verification — by real people, in real stores — assisted by AI and internal tools.]
[Why authenticate products?]
[Our goal: every item is reviewed by certified experts for description accuracy, correct size/model/condition, integrity, and proper packaging]
[Authenticated by experts]
[Accurately described]
[Correct size, model, and condition]
[Untampered and properly packaged]
[Real physical verification]
[How the Process Works]
[Purchase Confirmed]
[Within 48 hours of sale][Buyer makes an offer or accepts a price]
[Shipping to Verifier]
[Within 48 hours][Seller receives a prepaid shipping label from PlugZ and ships the item to an approved verifier]
[Authentication]
[24–48 hours][Our verifier inspects: tags, stitching, box, smell, and materials, NFC/serial (if available), photos compared to original listing, item condition and accessories]
[PlugZ NFC Tag Applied]
[During authentication][If approved, the item gets a PlugZ smart tag (NFC) linked to your order and stored in our system]
[Shipped to Buyer]
[2–5 business days][The verified item is shipped to the buyer with tracking and authentication confirmation]
[How Do I Know My Item Was Authenticated?]
[What Happens if the Item Fails?]
[If the item is fake, swapped/altered or not matching the listing:]
[The seller will not be paid • The item will be retained or destroyed • The buyer will get a full refund • The seller may be banned permanently]
[Who are the verifiers?]
[PlugZ verifiers are selected stores, boutiques, and trained individuals approved after onboarding. They are monitored by our AI and QA team.]
[Can I track the authentication process?]
[Yes! In your PlugZ dashboard, you'll see: status updates in real time, authentication result, and when it ships to you.]
[What if the item is lost or stolen?]
[PlugZ covers lost items ONLY if the carrier officially confirms loss or delivery to the wrong address. We do NOT cover: theft after confirmed delivery, delivery delays, or buyer-entered wrong address.]
[Can I request authentication outside a sale?]
[Not yet. Authentication is currently available ONLY for items sold through PlugZ. We're working on PlugZ ID: a tool for verifying outside items and logging collections.]
[What if I disagree with the authentication?]
[You can open a dispute within 72 hours of receiving the item. The item will be re-verified. If we confirm an error, you'll be refunded. If the item is authentic, no refund will be issued.]
[Ready to Ensure Authenticity?]
[Authenticity is never a doubt again. Contact us for more information.]